• Return Policy: We offer a 7-day return policy for all unused and unworn items, no questions asked. However, please note that the 7-day return policy only applicable in cases of defective/spurious products. MOOKSHA reserves the right to process refunds after checking the returned items. If you purchased a product from mooksha website and you are using the 7-day return policy, the return policies of your source of purchase shall apply.
• In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn’t include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.
• Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse. All refunds will be processed strictly at the purchase price, i.e., the amount mentioned on the original invoice at the time of purchase. Current product prices or ongoing price fluctuations will not be considered while calculating the refund value.
• Return Process: You can initiate a return request from our website Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
• In the unlikely event that you receive an empty parcel or a missing product; we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.
• If you find a different product or defective product that you ordered and then you initiate a return request then also, we will be requiring a video of that parcel that you received at the time of opening the parcel.